Privacy Policy and Terms of Service for 5 Star Stone

Introduction

Welcome to 5 Star Stone (the "Website"). This page outlines our Privacy Policy and Terms of Service. By using our Website, you agree to comply with these terms and conditions. Please read them carefully.

Privacy Policy

1. Information We Collect

We collect personal information when you use our services, interact with our website, or make a purchase. The types of personal information we collect include:

  • Name

  • Email address

  • Phone number

  • Billing and payment information (e.g., credit card details)

  • Shipping address (if applicable)

  • Biometric information (if collected as part of your services)

2. How We Use Your Data

The information we collect is used to:

  • Process and complete your orders.

  • Respond to your inquiries and customer service requests.

  • Improve your experience on our website.

  • Send promotional materials, updates, or other communications (if you opt-in).

  • Comply with legal requirements and enforce our terms.

3. Sharing Data with Third Parties

We may share your personal information with trusted third parties who assist us in the following:

  • Payment processing (e.g., credit card companies, PayPal)

  • Shipping and delivery services

  • Marketing and communication platforms

  • Website analytics (e.g., Google Analytics)

These third parties are required to protect your personal information in a manner consistent with this privacy policy.

4. Cookies

We use cookies to enhance your experience on our website, track site usage, and offer personalized content. You can disable cookies in your browser settings, but this may affect your experience on our website.

5. Data Security

We implement security measures to protect your personal data. While we use commercially reasonable efforts to protect your information, please be aware that no method of transmission over the internet is completely secure.

6. Federal Compliance (General Data Protection Laws)

We comply with federal privacy laws that apply to businesses in the U.S., such as:

  • The Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will delete it immediately.

  • The Health Insurance Portability and Accountability Act (HIPAA): If your business deals with sensitive health information, compliance with HIPAA might be necessary (if applicable).

  • The Fair Credit Reporting Act (FCRA): If you collect information for credit reporting or lending purposes, compliance with FCRA is required.

7. State-Specific Laws Compliance

  • California Consumer Privacy Act (CCPA): If you have users from California, you must comply with CCPA, which gives consumers rights to access, delete, and opt-out of the sale of their personal information.

    • Right to Know: You may request to know what personal information we have collected about you over the past 12 months.

    • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.

    • Right to Opt-Out: You may request to opt-out of the sale of your personal information. While we do not currently sell your information, if we do in the future, we will provide you with the option to opt-out.

    • Non-Discrimination: You will not be discriminated against for exercising your rights under CCPA.

  • Illinois Biometric Information Privacy Act (BIPA): If we collect biometric data (e.g., fingerprints, facial recognition), we must:

    • Obtain Written Consent: Before collecting any biometric data, we must get clear consent.

    • Store Securely: We ensure biometric data is stored securely and will not be shared unless required by law.

    • Retention Period: Biometric data is only kept as long as needed for the purpose for which it was collected.

  • Nevada: Nevada law requires that businesses notify consumers if they are collecting and selling personal data. If this is the case, you must include information about the opt-out options.

  • Other State Laws: Some states, such as New York, Texas, Virginia, and Colorado, have their own privacy laws and data protection regulations. As such, it's important to regularly review these regulations to ensure compliance. However, the CCPA, BIPA, and other federal laws should give you a good foundational framework.

8. Data Retention and Your Rights

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

In addition to the rights under BIPA and CCPA, residents of other states may have the following rights:

  • Right to Access: You can request to access the personal data we have collected.

  • Right to Rectification: You can request to update or correct your data if it’s inaccurate.

  • Right to Erasure: You can request that we delete your personal data (subject to certain legal exceptions).

To exercise these rights, please contact us at 847-401-6741.

Terms of Service

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the website.

2. Use of Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the site.

3. Account Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.

4. Payment and Refund Policy

All payments are due at the time of purchase. For labor and services, refunds or cancellations can be requested within 3 days of signing the contract or placing the order, provided that no work has begun or materials have been ordered.

Once work begins, or materials are delivered, refunds or cancellations are not permitted, as the services are considered rendered and materials are typically non-returnable. If the project is partially completed, a partial refund may be issued based on the scope of work completed, materials used, and any incurred costs.

Deposits are non-refundable once work begins, as they cover the cost of materials, labor preparation, and scheduling.

Please contact us for more details about refunds or to discuss any concerns.

5. Limitation of Liability

In no event shall 5 Star Stone be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website or its services.

6. Intellectual Property

All content on this website, including text, graphics, images, and logos, is the property of 5 Star Stone and is protected by copyright law. You may not use, reproduce, or distribute any content without prior written consent from us.

7. Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of the State of Illinois, United States, located in McHenry County, Marengo, IL. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts located in McHenry County, Illinois.

8. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to the services provided by 5 Star Stone, both parties agree to attempt to resolve the matter through informal negotiation within 3 days of the dispute arising. If the dispute is not resolved through informal negotiation within this timeframe, the parties agree to proceed with mediation within 30 days.

Mediation Details:

  • A neutral third-party mediator will assist both parties in reaching an agreement.

  • The mediator will be selected by mutual agreement or through an appropriate mediation organization.

  • If mediation does not resolve the dispute within 30 days, the matter may proceed to binding arbitration as described below.

Arbitration Details:

  • Arbitrator: The dispute will be resolved by a neutral arbitrator, selected by both parties, or through the American Arbitration Association (AAA) or an equivalent organization.

  • Location: Arbitration will take place in Marengo, Illinois, or another mutually agreed-upon location.

  • Rules: The arbitration will be conducted in accordance with the rules set forth by the American Arbitration Association (AAA).

  • Binding Decision: The arbitrator’s decision will be final and binding. No party shall be entitled to appeal the decision, except as otherwise provided by law.

Legal Fees:

  • Each party will bear its own legal costs unless the arbitrator decides otherwise.

9. Changes to Terms and Privacy Policy

We reserve the right to update or change this Privacy Policy and Terms of Service at any time. All updates will be posted on this page with a revised "Effective Date."

Contact Us

If you have any questions or concerns about our Privacy Policy or Terms of Service, please contact us at:

Phone: 847-401-6741
Mailing Address: 110 East Grant Highway, Marengo, IL, 60152

Effective Date: April 20, 2026